求助，坑爹呀！！！ryanair的票到底订上没呀5555555

Zummy

昨天晚上在ryanair官网订了4张机票。定票过程也没提醒有问题。最后确认付款后要我等45秒，结果跳转出来的页面显示service error。但是订完后马上收到了以下这个邮件，邮件里行程，乘客信息和支付细节都没有。
用邮件里的Reservation Number到Ryanair主页查询，登不进去，显示We are unable to locate the itinerary.
The details you entered in order to retrieve your reservation did not match those on record.
Please verify the information is correct and try again.
Email：
THANK YOU FOR BOOKING WITH RYANAIR


Please do not reply to this e-mail.



YOUR RESERVATION NUMBER IS: ......
IN ORDER TO TRAVEL YOU ARE REQUIRED TO CHECK-IN ONLINE AND PRESENT AT THE AIRPORT YOUR ONLINE BOARDING PASS AND VALID ACCEPTED TRAVEL DOCUMENT, PASSENGERS WHO DO NOT PRESENT A BOARDING PASS AT THE AIRPORT WILL BE CHARGED A RE-ISSUE FEE OF EUR60/GBP60(each boarding pass must be printed and presented on an individual A4 page).
Passengers can check-in online from 15 days up to 4 hours before each scheduled flight departure time.
ITINERARY/RECEIPT - All times are local.
PASSENGERS
PAYMENT DETAILS
*********0.00 Total Fare
*********0.00 Taxes, Fees & Charges
*********0.00 Total Paid

1.这到底是订上了还是没订上啊？我的RESERVATION NUMBER都登不了，怎么online checkin啊...
2.我今天打电话给信用卡公司，他们说我的钱没有被扣，但是不保证以后会不会被扣。买过ryanair机票的筒子们，你们订票之后大概多久被扣得钱啊？
今天在网上查了一上午，也没找到个肯定的答案。都说ryanair的客服很难联系上，第一次买他家的机票就遇到这种事 ，哎...

xianwubo

记得以前出过这种问题，他家网站的特色了，你直接跟瑞安官网写邮件联系，说明你预定的机票信息，还有你收到的邮件信息。如果你希望保留这个预定，就要求他们给你发送预定确认邮件。如果你不想要那机票了，那就跟他们说要取消预定，你已经预定了别的机票。

Zummy

恩，谢谢啦。事情解决了，是扣款不成功。我又重新买了一次。